Refund & Returns Policy
Last updated: September 17, 2026
Thank you for shopping with Goodsknow Outlet. We aim to provide quality products and a smooth shopping experience. Please read this Refund, Returns, Cancellation, and Shipping Policy carefully before placing an order.
Table of Contents
- Return Eligibility
- Refund Process
- Order Cancellation
- Shipping Policy
- Contact Us
1. Return Eligibility
We want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return within 7 days of receiving the product, subject to the applicable return conditions.
To request a return, please contact us using the support email address provided below. Please include your Order Number and a brief explanation of the reason for the return.
Returned products should generally:
- Be unused and unworn.
- Be in their original packaging.
- Include applicable tags, accessories, and invoice.
- Be in substantially the same condition as when delivered.
Returns that do not meet the applicable return conditions may be rejected. Certain products may have additional return restrictions where specified on the product page or at the time of purchase.
2. Refund Process
Once the returned product has been received and inspected, we will review the return request and notify you regarding its approval or rejection.
If a refund is approved, it will generally be processed within 5–7 business days. The time required for the amount to appear in your account may also depend on your bank, card issuer, or payment service provider.
For Cash on Delivery (COD) orders, an approved refund may be transferred using a suitable payment method after the required details have been verified.
Where applicable, return shipping costs may be the responsibility of the customer. If the return is due to a damaged, defective, or incorrectly delivered product, the applicable return arrangements may differ.
3. Order Cancellation
You may request cancellation of your order before it has been dispatched.
To request cancellation, please contact us with your Order Number as soon as possible.
Once an order has been dispatched or handed over to the delivery partner, cancellation may no longer be possible. In such cases, you may be able to request a return after delivery according to the applicable return policy.
Approved cancellations for prepaid orders will generally be refunded within 5–7 business days, subject to payment-provider processing times.
4. Shipping Policy
Orders are generally processed during our regular operating days. Dispatch and delivery timelines may vary depending on order volume, product availability, delivery location, courier operations, public holidays, weather, and other circumstances.
The estimated delivery timeline shown during the ordering process or provided in your order confirmation should be considered an estimate and not a guaranteed delivery date.
Once your order is shipped, available tracking information may be provided through SMS, email, or other applicable communication channels.
Shipping charges, if any, will be displayed during the checkout process before you complete your order.
5. Contact Us
If you have questions regarding returns, refunds, cancellations, or shipping, please contact Goodsknow Outlet.
Email: contact@outlet.goodsknow.com
Please include your Order Number and a detailed description of your concern so that we can assist you efficiently.